Undercover Behavioral Inspections

(For Insurance Carriers & Wholesalers)

Our undercover inspections assess how hospitality venues operate during live service, not how they appear on paper.

Inspection areas include:

• Staff behavior and situational awareness
• Alcohol service practices
• Security presence and response
• Incident escalation and staff decision-making
• Environmental risk factors during peak hours

Deliverables:

• Behavior-based risk scoring
• Narrative findings
• Video/photo documentation (when applicable)
• Actionable risk-reduction recommendations

Purpose: support underwriting, renewals, and loss-prevention strategy for high-risk accounts.

(Attorney-Referred)

When venues face violations or hearings, they need documented corrective action — quickly and cleanly.

We provide corrective-action training aligned with:

• Licensing Board expectations
• Incident-specific risk factors
• Front-of-house and security responsibilities

Common use cases:

• Assault or injury incidents
• Spiked drink incidents
• Failure to call 911
• Repeat or pattern violations
• Conditions of pre-opening or re-opening

Deliverables:

• Attendance confirmation
• Completion documentation
• Defined scope aligned to compliance needs

Purpose: demonstrate proactive compliance without creating new exposure.

(Venues & Hospitality Groups)

We train the staff operating on the front lines of nightlife risk.

Training topics include:

• Conflict de-escalation
• Managing intoxicated patrons
• Incident response protocols
• When and how to involve emergency services
• Documentation and accountability

Training is delivered in-person or online, and may be used for:

• New or pre-opening venues
• Corrective or mandated training
• Ongoing staff development
• Insurer or regulatory requirements

Purpose: reduce preventable incidents before they occur.